Donbet Casino Privacy Policy

Privacy Policy

Your data belongs to you. We believe that principle should guide everything we do when handling personal information. This policy explains what we collect, why we need it, and what control you have over your information when using our platform.

We process personal data in ways that respect both your privacy and our legal obligations under the UK General Data Protection Regulation and the Data Protection Act 2018. Our operations are licensed under Curaçao licence 8048/JAZ, and we maintain strict data protection standards that meet European requirements.

1. Nature and Scope of Personal Data Collected

When you create an account or use our services, we gather information necessary to provide you with a safe gambling experience. Some data you give us directly. Other information we collect automatically when you interact with our platform.

We collect the following categories of personal data:

Identity information including full name, date of birth, and gender
Contact details such as residential address, telephone number, and email address
Financial data including payment card details, bank account information, and transaction records
Verification documents such as passport, driving licence, or utility bills
Account credentials including username and encrypted password data
Technical data such as IP address, browser type, device identifiers, and operating system
Gambling activity records including bets placed, games played, deposits, and withdrawals
Communication records from customer support interactions
Preferences and settings you choose within your account

We only collect what we genuinely need. Age verification and identity checks are legal requirements for operating in the United Kingdom.

2. Purposes and Objectives of Data Processing

Every piece of data we hold serves a specific purpose. We do not collect information speculatively or store it without clear justification.

Our processing activities include:

Creating and managing your player account
Verifying your identity and age to comply with gambling regulations
Processing deposits, withdrawals, and maintaining accurate financial records
Detecting and preventing fraud, money laundering, and other financial crimes
Fulfilling our responsible gambling obligations including affordability checks
Providing customer support and resolving disputes
Improving our services and developing new features
Sending service communications about your account
Marketing communications where you have given consent
Meeting our legal and regulatory obligations to the UK Gambling Commission

The legal bases for our processing include contract performance, legal obligations, legitimate interests, and your consent where applicable.

3. Security Measures and Technical Integrity

Protecting your information requires constant vigilance. We implement technical and organisational measures designed to safeguard your data against unauthorised access, loss, or misuse.

Our security framework includes SSL encryption for all data transmissions between your device and our servers. We store sensitive information using industry-standard encryption protocols. Access to personal data within our organisation is restricted to authorised personnel who need it for specific business purposes. Regular security audits and penetration testing help us identify and address vulnerabilities before they become problems. Our staff receive ongoing training in data protection best practices.

We share your data only when necessary and never sell personal information to marketing companies. Third parties who receive data from us are bound by contractual obligations to protect it.

Categories of recipients include:

Payment processors and financial institutions to handle transactions
Identity verification providers to confirm your age and identity
Regulatory bodies including the UK Gambling Commission
Law enforcement agencies when legally required
GAMSTOP and other self-exclusion databases
Game providers who supply our casino software
Cloud hosting and IT infrastructure providers
Professional advisors including legal and accounting services
Fraud prevention and anti-money laundering services

Each third party must demonstrate adequate data protection measures before we share any information with them.

Cookies help us understand how you use our platform and remember your preferences. Some are essential for the site to function. Others help us improve your experience.

Essential cookies enable core functionality like account login and security features. You cannot disable these while using our services. Performance cookies collect anonymous data about site usage patterns. Marketing cookies track advertising effectiveness. When you first visit our platform, you can choose which optional cookies to accept through our consent management tool. You can change these preferences at any time through your browser settings or by visiting our cookie preferences centre.

6. Data Retention Period

We keep your data only as long as necessary. Different types of information have different retention requirements based on legal obligations and legitimate business needs.

Account information is retained for the duration of your relationship with us and for seven years after account closure to meet UK gambling and anti-money laundering regulations. Transaction records must be kept for at least five years under financial regulations. Self-exclusion records are maintained indefinitely to ensure we can honour your exclusion request permanently. Once retention periods expire, we securely delete or anonymise the data.

7. User Rights Over Their Data

UK data protection law gives you significant control over your personal information. We respect these rights and have processes in place to respond to your requests.

Your rights include:

Right of access to obtain copies of the personal data we hold about you
Right to rectification to correct inaccurate or incomplete information
Right to erasure to request deletion of your data in certain circumstances
Right to restriction of processing in specific situations
Right to data portability to receive your data in a structured format
Right to object to processing based on legitimate interests or direct marketing
Right to withdraw consent where processing relies on your permission
Right to lodge a complaint with the Information Commissioner's Office

To exercise any of these rights, contact our data protection team through the details provided below. We respond to valid requests within one month.

8. International Data Transfers

Our operations involve transferring data outside the United Kingdom. We ensure appropriate safeguards exist whenever personal information crosses borders.

Transfers to countries without adequate data protection laws only occur where we have implemented Standard Contractual Clauses approved by the UK Information Commissioner. We assess the legal framework in each destination country to ensure your data receives equivalent protection. Where we use processors based in Curaçao for operational purposes, additional technical and contractual measures apply to protect your information.

9. Privacy Policy Updates

This policy may change. When we make significant updates, we notify you through your registered email address or through prominent notices on our platform.

Minor clarifications or formatting changes may be made without direct notification. The date at the top of this policy indicates when it was last revised. We recommend checking this page periodically. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

10. Contact Information

Questions about this policy or your personal data should be directed to our data protection team. We aim to resolve concerns quickly and transparently.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection matters. We encourage you to contact us first so we have the opportunity to address your concerns directly.

If gambling is causing you problems, support is available. Contact GamCare on 0808 8020 133 or visit their website for confidential advice and support. You can also use GAMSTOP to self-exclude from all licensed gambling sites in Great Britain.

Our services are restricted to persons aged 18 years or older. Gambling can be addictive. Please play responsibly.