Responsible Gambling at Donbet
1. Our Commitment to Responsible Gambling
We provide comprehensive responsible gambling measures designed to protect every player on our platform. Our platform complies with all United Kingdom Gambling Commission requirements and operates under licence 8048/JAZ issued in Curaçao.
Player safety remains central to everything we do at Donbet. We implement robust tools and support systems that help you maintain control over your gambling activities. Our responsible gambling framework meets the highest standards set by UK regulators, and we continuously review our practices to ensure they remain effective.
2. Recognising Problem Gambling Signs
Identifying problematic gambling behaviour early makes a significant difference. We encourage all players to stay aware of the warning signs that may indicate gambling is becoming harmful.
The following indicators may suggest that gambling has become a problem:
- Spending more money or time gambling than you can afford
- Feeling restless or irritable when attempting to reduce gambling
- Chasing losses by continuing to gamble after losing
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family, or personal responsibilities due to gambling
- Lying to friends or family about the extent of gambling activities
- Gambling to escape problems or relieve feelings of anxiety or depression
- Failed attempts to control, cut back, or stop gambling
- Experiencing relationship difficulties caused by gambling behaviour
We encourage you to reflect honestly on these signs. Recognising a problem is the first step toward addressing it.
3. Self-Assessment Tools and Awareness
Understanding your gambling behaviour requires honest self-reflection. We provide resources to help you evaluate whether your gambling remains within safe boundaries.
Consider these questions when assessing your gambling habits:
- Do you gamble with money meant for essential expenses?
- Have you ever felt the need to bet more to achieve the same excitement?
- Do you return to gambling to win back money you have lost?
- Has gambling ever caused you to miss important events or commitments?
- Do you feel anxious or stressed about your gambling activities?
- Have others expressed concern about how much you gamble?
- Do you find it difficult to stop gambling once you start?
- Has gambling affected your sleep, appetite, or general wellbeing?
Answering yes to several of these questions may indicate that professional support would be beneficial. Our platform provides links to accredited self-assessment tools that offer more detailed evaluation.
4. Deposit Limits and Budget Management
Effective budget management forms the foundation of responsible gambling. We provide multiple limit options that allow you to control your spending on our platform.
Available deposit limit types include:
- Daily deposit limits to cap spending within a 24-hour period
- Weekly deposit limits to manage your budget across seven days
- Monthly deposit limits for longer-term financial control
- Loss limits to restrict the total amount you can lose
- Wager limits to control how much you stake per session
Setting a limit takes just seconds through your account settings. Decreases to limits take effect immediately, while increases require a cooling-off period of at least 24 hours. This delay ensures that decisions to increase limits are made with careful consideration rather than in the heat of the moment.
5. Time Limits and Session Controls
Managing the time you spend gambling is equally important as managing your money. Our platform offers session control features that help you stay aware of how long you have been playing.
You can set session time limits that will notify you or automatically log you out after a specified period. These tools help prevent extended gambling sessions that may lead to impaired decision-making. We recommend setting time limits that align with your personal circumstances and reviewing them regularly to ensure they remain appropriate.
6. Self-Exclusion Options
When you need to take a break from gambling, we offer several self-exclusion options to support that decision.
Self-exclusion choices available through our platform:
- Temporary self-exclusion for periods of 24 hours, 7 days, or 30 days
- Extended self-exclusion for 6 months or longer
- Permanent account closure with no option to reopen
- GAMSTOP registration for exclusion from all UKGC-licensed gambling sites
- Cooling-off periods that restrict access while allowing account review
Self-exclusion cannot be reversed during the chosen period. We take this seriously and will not reactivate your account or send marketing communications during exclusion. GAMSTOP provides nationwide self-exclusion across all UK-licensed operators and can be accessed at gamstop.co.uk.
7. Reality Checks and Account Activity Alerts
Staying informed about your gambling activity helps you make better decisions. We provide reality check notifications that appear at intervals you choose during gameplay.
These alerts display information including time spent gambling, amounts wagered, and net wins or losses during your session. You can customise the frequency of these reminders through your account settings. We also provide detailed account history that allows you to review your gambling activity over any time period, giving you complete transparency over your spending patterns.
8. Protection of Minors and Underage Access Prevention
Gambling is strictly for adults aged 18 and over. We implement rigorous age verification procedures to prevent underage access to our platform.
All accounts undergo identity verification before withdrawals are processed, and we may request verification at registration or during gameplay. Our verification process uses electronic checks and document verification to confirm that players meet the legal age requirement. We cooperate fully with parental control software providers and recommend that adults use filtering tools to prevent minors from accessing gambling websites. Parents and guardians should consider software such as Net Nanny, Cyberpatrol, or GamBlock to restrict access on shared devices.
9. Support Organisations and Professional Help
Professional support is available for anyone experiencing gambling-related difficulties. We encourage players to reach out to accredited organisations that provide free, confidential assistance.
Support organisations for players in the United Kingdom:
- GamCare - provides information, advice, and support. Helpline: 0808 8020 133. Available 24 hours a day, 7 days a week.
- National Gambling Helpline - free, confidential support. Call: 0808 8020 133
- Gambling Therapy - online support service offering live chat, forums, and resources at gamblingtherapy.org
- BeGambleAware - information and support services. Helpline: 0808 8020 133. Website: begambleaware.org
- Citizens Advice - provides guidance on debt and financial issues related to gambling
- Samaritans - emotional support available 24/7. Call: 116 123
- Gordon Moody Association - residential treatment for severe gambling addiction
These organisations offer various forms of support including telephone counselling, online chat, self-help resources, and residential treatment programmes. All services are confidential and provided free of charge.
10. How to Contact Our Responsible Gambling Team
Our dedicated responsible gambling team is available to assist with any concerns about your gambling behaviour. We handle all enquiries with discretion and professionalism.
You can reach our team through the live chat function on our platform or via the support section in your account. We respond to responsible gambling enquiries as a priority and can assist with setting limits, activating self-exclusion, or providing information about external support services. Our staff receive training in responsible gambling practices and can guide you through the options available.
Donbet operates under licence 8048/JAZ issued in Curaçao and complies with United Kingdom Gambling Commission requirements. Gambling should be an enjoyable form of entertainment, not a way to make money. Only gamble with money you can afford to lose and never chase your losses. If gambling stops being fun, stop playing. Players must be 18 years or older to gamble on this platform. Please gamble responsibly.