Donbet Terms and Conditions
1. General Information and Legal Agreement
These Terms and Conditions form a binding legal agreement between you, the user, and Donbet, operated under Curaçao licence 8048/JAZ. By accessing or using our services, you confirm that you have read, understood, and accepted every clause set out on this page.
We ask that you take the time to review these terms carefully before creating an account or placing any wager. Your continued use of our platform constitutes ongoing acceptance of these terms as they may be updated from time to time. We will make reasonable efforts to notify registered users of material changes, but it remains your responsibility to check this page periodically.
Our services are intended solely for individuals aged 18 or over. If you are under 18, you must not register, deposit, or use any part of our platform.
2. Account Opening and Eligibility
When you open an account with us, you confirm that you are at least 18 years old, that all information you provide is accurate, and that you are legally permitted to gamble in your jurisdiction. One account per person. We do not permit duplicate or shared accounts under any circumstances.
You are responsible for ensuring that online gambling is lawful in your country or territory of residence. We reserve the right to refuse registration or close accounts where we reasonably believe that local laws prohibit participation. Residents of certain restricted jurisdictions may be unable to register. This list may change without prior notice.
Providing false personal information during registration — including but not limited to name, date of birth, or address — may result in immediate account suspension and forfeiture of any balance.
3. KYC and Identity Verification
Account verification exists to protect both you and us. We are legally required to verify your identity before processing certain transactions, and we may request documentation at any point during your use of our services.
You may be asked to provide a government-issued photo ID (passport, driving licence, or national identity card), proof of address dated within the last three months, and proof of payment method ownership. Additional documents may be requested depending on the nature and volume of your activity. We aim to complete verification promptly, though processing times depend on document quality and completeness.
Until verification is successfully completed, we reserve the right to restrict deposits, gameplay, and withdrawals. Failure to provide requested documents within a reasonable timeframe may result in account closure.
4. Account Security and Password Confidentiality
Your account credentials are your responsibility. Choose a strong, unique password and do not share it with anyone. We will never ask for your password via email or live chat.
If you suspect that someone has gained unauthorised access to your account, contact our support team immediately. All activity carried out under your login credentials is treated as your own. We are not liable for losses arising from your failure to keep your account details secure.
We employ industry-standard encryption and security protocols to protect your data and transactions. That said, no system is entirely immune to risk, and we encourage you to take your own precautions — such as enabling two-factor authentication where available and logging out after each session.
5. Deposits and Account Funding
We accept deposits through a range of payment methods, which may vary depending on your location. All deposits must be made from a payment source registered in your own name.
Minimum and maximum deposit limits apply and are displayed within the cashier section of our platform. We do not charge fees on deposits, though your payment provider may apply their own charges. Deposits are typically credited instantly, but delays may occur due to payment processor handling times or pending verification checks.
We reserve the right to refuse or reverse deposits where we suspect fraudulent activity, money laundering, or breach of these terms.
6. Withdrawal Procedures and Verification
All users must complete identity verification before their first withdrawal can be processed. This is a regulatory requirement, not optional.
Withdrawal requests are reviewed and processed within the timeframes stated in our cashier section. Processing speed depends on the payment method selected and whether your account has passed all necessary checks. We aim to process withdrawals as quickly as possible, but reserve the right to carry out additional security reviews on any transaction.
Where possible, withdrawals are returned to the same method used for depositing. Minimum withdrawal amounts apply. We may request additional documentation for large or unusual withdrawal requests, and we reserve the right to process payments in instalments where the amount exceeds certain thresholds.
7. Bonus Rules and Wagering Requirements
Bonuses and promotional offers are subject to specific terms, which are always displayed alongside the offer itself. By claiming a bonus, you agree to those terms in full.
Wagering requirements must be completed before any bonus funds or associated winnings can be withdrawn. Not all games contribute equally to wagering — contribution percentages are outlined in the bonus terms. Placing bets that exceed the maximum stake allowed under a bonus, or using strategies we deem to be exploitative, may result in the bonus and any related winnings being voided.
We reserve the right to exclude individual users from promotional offers at our discretion. Bonus abuse — including opening multiple accounts to claim the same offer — will lead to account restrictions and potential permanent closure. Any winnings derived from bonus abuse will be forfeited.
8. Inactive and Dormant Accounts
An account is considered inactive if no login, deposit, withdrawal, or wager has occurred for a period of twelve consecutive months.
Once an account is classified as inactive, we may apply a monthly administrative fee to the remaining balance. You will be notified before any such fee is applied. If your account remains dormant for a further period and we are unable to contact you, we may close the account in accordance with applicable regulations.
To reactivate a dormant account, simply contact our support team. Any remaining balance (after applicable fees) will be made available to you, subject to successful identity verification.
9. Game Fairness and RNG Systems
Every game offered on our platform operates using a certified Random Number Generator. This means outcomes are entirely random and cannot be predicted, manipulated, or influenced by us or by any player.
Our RNG systems are tested and audited by independent third parties to ensure compliance with industry standards. Game return-to-player percentages are set by the software providers and are not altered by us. You can find RTP information within individual game details where available.
We do not guarantee winnings. Gambling outcomes are inherently unpredictable, and past results have no bearing on future performance.
10. Prohibited Conduct and Fraudulent Activity
All users must use our platform honestly and in good faith. The following activities are strictly prohibited:
- Using software, bots, or automated systems to interact with our platform
- Colluding with other players to gain an unfair advantage
- Exploiting technical errors or glitches in games or systems
- Attempting to reverse-engineer any part of our software
- Using stolen payment methods or engaging in fraudulent transactions
- Opening multiple accounts to circumvent limits, bans, or self-exclusion
We actively monitor for suspicious behaviour. Where prohibited conduct is detected or reasonably suspected, we reserve the right to suspend or permanently close the account, void pending bets and winnings, and report the matter to relevant authorities.
Any funds obtained through fraudulent means will be forfeited without exception.
11. Responsible Gambling and Self-Exclusion
Gambling should always remain a form of entertainment, never a way to make money. We are committed to promoting responsible gambling and providing tools that help you stay in control.
Our platform offers the following responsible gambling features:
- Deposit limits (daily, weekly, monthly)
- Session time reminders
- Cooling-off periods
- Self-exclusion for defined periods or permanently
If you feel that gambling is becoming a problem, we strongly encourage you to use these tools or contact a support organisation. For players in the United Kingdom, GamCare provides free advice and support — you can reach their helpline on 0808 8020 133 or visit their website. The National Gambling Helpline is also available. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
12. Complaints and Dispute Resolution
If you are unhappy with any aspect of our service, we want to hear about it. Reach out to our support team with details of your complaint, and we will acknowledge receipt within 24 hours.
We aim to resolve all complaints fairly and within a reasonable timeframe. You will be kept informed of progress throughout the process. If we are unable to reach a resolution that satisfies you, you may escalate the matter to an independent dispute resolution body as specified in our licence conditions.
All complaints must be submitted within three months of the event giving rise to the dispute. We will not consider claims raised outside this period unless exceptional circumstances apply.
13. Intellectual Property Rights
All content on our platform — including logos, graphics, text, software, and game interfaces — is protected by intellectual property laws and belongs to us or our licensors.
You may not copy, reproduce, distribute, modify, or create derivative works from any part of our platform without our express written permission. Using our brand name, trademarks, or content for commercial purposes without authorisation is strictly prohibited and may result in legal action.
Game content is provided by third-party software suppliers and remains their intellectual property. Your use of games on our platform does not transfer any ownership rights to you.
14. Anti-Money Laundering Policy
We take our anti-money laundering obligations seriously. As part of our commitment to preventing financial crime, we monitor transactions and may request additional information or documentation at any time.
Where we detect patterns consistent with money laundering, terrorist financing, or other financial crimes, we are obligated to report these to the relevant authorities. This may occur without prior notice to the account holder. We may freeze accounts and withhold funds pending investigation.
All deposited funds must be wagered at least once before a withdrawal can be requested. This is a standard AML measure. Accounts used primarily as a conduit for transferring funds — with minimal or no genuine gambling activity — will be investigated and may be closed.
15. Voluntary Account Closure
You may close your account at any time by contacting our support team. Before closure, any remaining balance must be withdrawn, subject to standard verification and withdrawal procedures.
Open bets at the time of a closure request will be settled according to normal game rules. Once settled, any winnings will be made available for withdrawal. After closure, you will no longer be able to access your account history through our platform.
If you are closing your account due to gambling-related concerns, please let us know so we can apply appropriate safeguards, including preventing future re-registration.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao, where our operating licence is held. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao.
This does not affect any mandatory consumer protection rights you may have under the laws of your country of residence. Where local law provides additional protections that cannot be waived by contract, those protections shall apply.
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Responsible Gambling Disclaimer
Gambling is for adults only. You must be 18 or over to use our services. Gambling can be addictive — please play responsibly and only wager what you can afford to lose.
If you or someone you know is struggling with problem gambling, help is available. In the United Kingdom, you can contact GamCare on 0808 8020 133 or the National Gambling Helpline for free, confidential support. Tools such as deposit limits, session reminders, and self-exclusion are available through your account settings at any time.
18+ only. Play responsibly. Be Gamble Aware.